Visitor information
COMPLAINT AND SUGGESTION FORMS
Visitors may submit a complaint or suggestion or give positive feedback on the services rendered by the Museo, in accordance with Royal Decree 951/2005, of 29 July, in the following ways:In person: at the Nouvel Building information desks and Palacio de Velázquez gallery.
Online: by email, including the digital signature of the individual concerned, at quejasysugerencias@museoreinasofia.es and the electronic office sede electrónica del Museo Nacional Centro de Arte Reina Sofía.
By post: sending a signed letter to the following address: Museo Reina Sofía. Complaints and Suggestions. Calle Santa Isabel 52, 28012 Madrid. Spain.
CLOAKROOM AND LOCKER SERVICE
Sabatini BuildingThere are various locker sizes:
43 x 42 x 31 cm, 88 x 42 x 31 cm y 88 x 42 x 64 cm
Nouvel Building
Locker sizes : 29 x 34,5 x 42 cm
The galleries cannot be accessed with backpacks, bags, suitcases and other objects. Small handbags for carrying personal belongings and mini backpacks (˂ 30x30 cm) are allowed. If the galleries are accessed with mini backpacks, they must be worn at the front of the body to avoid disturbing other visitors and to ensure they do not brush up against the artworks. The deposit of skates, skateboards and scooters in the lockers is allowed, provided that the dimensions of those that are available allow it. The storage of electric scooters is not allowed.
This service is not available in the Palacio de Cristal and Palacio de Velázquez sites in the Retiro Park.
WIFI IN THE MUSEUM
We invite you to our WiFi.
In the Sabatini Buiding, Floor 1, 2 and 3, the Nouvel Buiding Café and the Library.
MEDICAL ASSISTANCE
Medical service is available at the Museum in the event of emergencies. It is located in the cloister of the Sabatini Building.
BICYCLE ASSISTANCE
There are three public bike parks outside the Museum. One near the entrance to the Nouvel Building and two near the entrance to the Sabatini Building.During your visit
Due to conservation measures, the exhibition rooms must be kept at a constant temperature of 21º Celsius. Given the temperature inside the Museo, an item of warm clothing in summer is recommended
Children must be accompanied by an adult during the visit. Adults must ensure children are kept by their side to prevent the artworks in the galleries from being touched.
Visitors under the age of 14 must be accompanied by an adult. Anyone between the age of 14 and 18 who wishes to visit the museum without an adult must show his or her national ID document
Photographs may be taken without a flash, tripod, selfie stick or any other type of camera stand in all of the Museo’s sites, with the exception of places where indicated otherwise.
Visitors may submit a complaint or suggestion or give positive feedback on the services rendered by the Museo, in accordance with Royal Decree 951/2005, of 29 July, in the following ways:
In person: at the Nouvel Building information desks and Palacio de Velázquez gallery.
Online: by email, including the digital signature of the individual concerned, at quejasysugerencias@museoreinasofia.es and the electronic office of Spain’s Ministry of Culture and Sport .
By post: sending a signed letter to the following address: Museo Reina Sofía. Complaints and Suggestions. Calle Santa Isabel 52, 28012 Madrid. Spain.
